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6 millions inhabitants

Triplinx – Greater Toronto and Hamilton area Regional Intermodal Trip Planner

Metrolinx, an agency of the Government of Ontario has chosen Cityway to implement and operate the Greater Toronto and Hamilton Area hosted Regional Transit Traveler Information System (RTTIS). The system named Triplinx is a collaborative initiative between Metrolinx and 15 GTHA transit agencies including:

  • GO Transit and UP Express
  • Municipal transit providers
    • Barrie Transit
    • Brampton Transit
    • Burlington Transit
    • Durham Region Transit (DRT)
    • Grand River Transit (GRT)
    • Hamilton Street Railway (HSR)
    • Milton Transit
    • MiWay
    • Niagara Falls Transit
    • Niagara Region Transit
    • Oakville Transit
    • St. Catharines Transit Commission
    • Toronto Transit Commission (TTC)
    • WEGO
    • York Region Transit (YRT/VIVA)

Triplinx uses official, up-to-date service information provided directly by the participating transit providers to ensure trip plans are as accurate as possible, and to encourage people to explore the network of transit services available across the region. It also provides schedule, fare, service and other information for the participating transit and paratransit agencies.

Triplinx is aimed to provide a consistent intermodal travel experience across GTHA using new technologies: a complete web portal with a intermodal trip planner (bus, coach, train, bike, personal car…), mobile phone solutions (mobile/tablet website and Smartphone Apps for iPhone, Android) and other value added services to be provided to travelers as, email alerts and notifications for traffic disruptions, real-time bus/streetcar/train next departures service and an efficient interactive mapping display using the latest technologies.

Triplinx has been launched on Tuesday May 19th 2015 to provide the official trip planner for the PanAm/ParapanAm Games in summer 2015. Since then, it has been constantly improving with the integration of new modes, new partners and a lot of new functionalities. It is an open system that is highly evolutive to meet citizens, Metrolinx and its partners’ expectations. Cityway is working closely with them in order to provide the most efficient and reliable system.

Triplinx, an intelligent transportation system


A new version of the website was launched in February 2017 including real-time data from all the CAD AVL systems of the area.

Challenges and objectives

  • provide a consistent intermodal travel experience across GTHA using new technologies
  • increase the attractiveness and usability of transit services in the region
  • support transit travelers who travel across service boundaries
  • create a collaborative framework for sharing data among Transit Agencies, and to facilitate the export of aggregated data to third parties

Transportation solutions

  • intermodal multi-partner trip planner Optygo fed by a multimodal muli-partner reference database created and managed using Optybase
  • each transit provider or transport operator handles its own datasets and uses the Optybase portal to share is new dataset in the multi-partner system
  • a Metrolinx administrator ensures the communication between all the partners, the coordination of all the operations and the interconnection of the data
  • The RTTIS reference database comprises Point of Interest data (local landmarks, equipments, events…) which can be used as a origin/destination point in a trip planning search