Smartcard reload without the hassles

The new online sales services of the public transport network of the Rouen Metropole (network named ASTUCE) provides customers with the possibility to reload their Smartcards without having to go to the sales offices. A very convinient way to buy tickets or monthly passes without the hassles of the sales offices and having to wait in queue!

See the Astuce website

 

Réseau Astuce

Challenges and objectives

  • Diversify sales channels to leverage the use of public transport in Rouen Metropole
  • Fight against fraud and limit peaks in sales offices during the subscription renewal dates (monthly, quarterly…)

Solutions

Online sales service (online store) interfaced with the Smart Ticketing system allowing

  • subscription and unit tickets renewal on the ASTUCE Smartcard
  • view the user account (profile, tickets and passes validity…)
  • download a Smartcard copy request form in case of loss or theft
  • reload several cards with the same shopping basket (single transaction)