NF345 Customer Relationship Center Certification

Cityway and the mobility center of Burgundy obtain the NF Services Certification.

Since March 2017, the call center of Dijon,  Mobigo, has been certified as being in conformity with NF345 Customer Relationship Center requirements.

This certificate proves the quality of our services regarding to:

  • Harmony of organization and infrastructure to assist our clients
  • Quality of information
  • Compliance with deadlines
  • Efficiency of customer request processing
  • Compliance with contractual commitments
  • Qualification, training and workforce tracking
  • Quality of claims processing
  • Awareness of workforce and customer satisfaction
More about Mobigo

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This certification is an important step in our quality process: congratulations to the team

But it’s only a step : our quality process involves the whole enterprise. Other certifications are already in the pipeline.

Our aim: guarantee the quality of our services and the investment of team in order to better address customer’ needs.