Cityway and the mobility center of Burgundy obtain the NF Services Certification.
This certificate proves the quality of our services regarding to:
- Harmony of organization and infrastructure to assist our clients
- Quality of information
- Compliance with deadlines
- Efficiency of customer request processing
- Compliance with contractual commitments
- Qualification, training and workforce tracking
- Quality of claims processing
- Awareness of workforce and customer satisfaction
This certification is an important step in our quality process: congratulations to the team
But it’s only a step : our quality process involves the whole enterprise. Other certifications are already in the pipeline.
Our aim: guarantee the quality of our services and the investment of team in order to better address customer’ needs.